Based on his 14 points, deming is a strong proponent of
Options:
A. inspection at the end of the production process.
B. an increase in numerical quotas to boost productivity.
C. looking for the cheapest supplier.
D. training and knowledge.
E. all of the above.
The Correct Answer Is:
D. training and knowledge.
Correct Answer Explanation: D. training and knowledge.
Deming’s 14 Points outline a philosophy aimed at improving quality management in organizations. The correct answer among the options provided D. training and knowledge is supported by Deming’s principles.
Training and knowledge are foundational elements in Deming’s approach to quality management. He emphasized the significance of educating employees at all levels within an organization. By fostering a culture of continuous learning and improvement, Deming believed that organizations could achieve higher quality standards and greater efficiency.
Training equips employees with the skills needed to understand and implement quality initiatives, empowering them to contribute actively to process improvement and innovation. Moreover, knowledge, both tacit and explicit, enables employees to make informed decisions, identify problems, and implement effective solutions.
Deming’s emphasis on training and knowledge aligns with his overarching philosophy of empowering individuals within organizations to contribute meaningfully to quality improvement efforts.
Deming’s advocacy for training and knowledge within organizations goes beyond just equipping employees with specific skills. It extends to cultivating a deep understanding of the entire system within which they operate.
Deming emphasized that employees need to comprehend the interconnectedness of processes, how their roles contribute to the overall system, and how their actions influence quality.
This holistic view encourages a sense of ownership and responsibility among employees, fostering a collaborative environment where individuals actively participate in identifying opportunities for improvement and innovation.
Moreover, through ongoing education and knowledge sharing, organizations can adapt to changing circumstances, technologies, and market demands, ensuring their sustained success in delivering high-quality products or services.
Now, let’s address why the other options are not correct in the context of Deming’s principles:
A. Inspection at the end of the production process:
Deming opposed the notion of relying solely on inspection at the end of the production process to ensure quality. He argued that this approach merely identified defects without addressing their root causes.
Instead, he advocated for implementing quality measures throughout the entire production process to prevent errors from occurring in the first place. This proactive approach reduces the need for extensive inspection at the end, as quality becomes inherent in the processes.
B. An increase in numerical quotas to boost productivity:
Deming criticized the use of numerical quotas or arbitrary targets as a means to improve productivity. He believed that setting quotas could lead to a focus on quantity over quality, fostering an environment where employees might compromise quality to meet targets.
Instead, he advocated for the elimination of quotas and emphasized the need to focus on improving processes to achieve sustainable improvements in productivity and quality.
C. Looking for the cheapest supplier:
Deming did not advocate for selecting suppliers solely based on obtaining the lowest cost. While cost is important, he emphasized the importance of establishing long-term relationships with suppliers based on quality, consistency, and mutual improvement.
Deming believed that partnering with suppliers committed to quality would lead to better overall outcomes for both the organization and its customers.
In summary, while Deming’s philosophy encompasses multiple aspects of quality management, the core emphasis lies in the significance of training and knowledge as drivers of continuous improvement within an organization.
This approach aligns with his belief in empowering employees, improving processes, and fostering a culture of quality excellence.
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I am Smirti Bam, an enthusiastic edu blogger with a passion for sharing insights into the dynamic world of business and management through this website.
I hold a MBA degree from Presidential Business School, Kathmandu, and a BBA degree with a specialization in Finance from Apex College,
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