What is not benchmarking?
- A) Systematic search for best practices
- B) Systematic search for innovative ideas
- C) Systematic search for highly effective operating procedures
- D) Systematic search for imitating competitors
Answer: D) Systematic search for imitating competitors.
___ is an essential step for benchmarking process.
- A) planning
- B) self-assessment
- C) gathering data
- D) all of the above
Answer: B) self-assessment
Functional benchmarking involves:
- a) benchmarking your competitors.
- b) benchmarking global competitors in your industry.
- c) benchmarking organizations with regards to specific business activities or processes.
- d) benchmarking other multinational firms with similar corporate strategies or similar customers.
Answer: c) benchmarking organizations with regards to specific business activities or processes.
Which of the following is not related to benchmarking?
- A) learning from success
- B) national leadership
- C) stealing ideas
- D) beating industry standards
- E) best-in-world
Answer: C) Stealing Ideas
Which of the following is not a type of benchmarking?
- (A) internal benchmarking
- (B) external benchmarking
- (C) national benchmarking
- (D) international benchmarking
Answer: (C) national benchmarking
___ benchmarking is the process of evaluating processes or business functions against the best companies, regardless of their industry.
- (A) Competitive
- (B) Generic
- (C) strategic
- (D) Functional
Answer: (B) Generic
Benchmarking can also be used by an organization to determine
- (A) whether an organization is able to comply with standards
- (B) whether an organization is able to meet customer expectations
- (C) areas for future improvement to remain competitive in the market
- (D) all of the above
Answer:(D) all of the above
Benchmarking is a/an ___ tool.
- (A) improvement
- (B) cutting
- (C) quality
- (D) production
Answer: (A) improvement
Which of the following is regarded as a fundamental flaw in the whole concept ofbenchmarking?
A. It limits improvements to currently accepted methods of operating.
B. It does not involve learning.
C. It limits critical thinking.
D. It is not a continuous process.
Answer» A. It limits improvements to currently accepted methods of operating.
Benchmarking against external organisations that do not compete directly in the same markets is called:
A. Non-competitive benchmarking
B. Collaborative benchmarking
C. Practice benchmarking
D. Non-assault benchmarking
Answer» A. Non-competitive benchmarking
The origins of benchmarking as it is used today go back to which company?
Answer» C. Xerox
‘Benchmarking’ of jobs is included in
A. internal equity
B. external equity
C. procedural equity
D. salary survey
Answer» D. salary survey
Which of the following statements is not true about benchmarking strategy of TQM?
A. It is a people driven activity.
B. It is related to the efforts of Kaizen.
C. It is related to the raising of criteria for selection.
D. It is raising the performance standards of the organization.
Answer» C. It is related to the raising of criteria for selection.
What is benchmarking?
A. A PA system
B. A measure of productivity
C. A standard against which performance is measured
D. A process where a firm sets a target for itself
Answer» D. A process where a firm sets a target for itself
Which of the following statements best characterizes the quality management practice called benchmarking?
A. The ISO term for progress measurement
B. Comparing planned project practices to those of other projects
C. A technique used to test certain types of electronic equipment
D. The difference between grade and quality
Answer» B. Comparing planned project practices to those of other projects