Management Notes

Reference Notes for Management

Business Communication MCQ Part 1 – Multiple Choice Questions (MCQ) | Communication

Business Communication MCQ Part 1

Table of Contents

1. Communication is a ______________

  1. one way process.
  2. two way process.
  3. three way process.
  4. four way process.

The Correct Answer for the given question is option b. two way process.

2. Communication saves time in

  1. internal communication.
  2. interview.
  3. oral communication.
  4. schedule.

The Correct Answer for the given question is option d. schedule.

3. Realizing the potential of the self is part of the

  1. communication development.
  2. language development.
  3. skill development.
  4. personality development.

The Correct Answer for the given question is option d. personality development.

4. The term communis derived from ______________ word.

  1. Greek.
  2. Latin.
  3. Chinese.
  4. English.

The Correct Answer for the given question is option b. Latin.

5. Posters fall under ______________ communication.

  1. oral.
  2. visual.
  3. written.
  4. spoken.

The Correct Answer for the given question is option b. visual.

6. On the ______________ it is possible to get immediate feedback.

  1. letter.
  2. telephone.
  3. e-mail.
  4. fax.

The Correct Answer for the given question is option b. telephone.

7. A group discussion of a real life situation with in a training environment is ______________

  1. discussion.
  2. listening.
  3. case study method.
  4. all of the above.

The Correct Answer for the given question is option a. discussion.

8. The information the receiver gets is called ______________

  1. message.
  2. output.
  3. input.
  4. source.

The Correct Answer for the given question is option a. message.

9. Communication is the ______________ of business.

  1. Backbone.
  2. life blood.
  3. nervous system.
  4. both (1) & (2).

The Correct Answer for the given question is option a. Backbone.

10. ______________ are welcome, for it is not obligatory to accept them.

  1. suggestion.
  2. order.
  3. courtesy.
  4. complaint.

The Correct Answer for the given question is option a. suggestion.

11. ______________ refers to the special language of a trade.

  1. jargon
  2. expression.
  3. colloquialism.
  4. suggestion.

The Correct Answer for the given question is option a. jargon

12. Audio-Visual communication is most suitable for mass ______________ and mass ______________

  1. publicity & education.
  2. policies & political.
  3. save & store.
  4. Education & political.

The Correct Answer for the given question is option a. publicity & education.

13. Interpretation of data is followed by ______________

  1. recommendation.
  2. suggestion.
  3. conclusions.
  4. complaint.

The Correct Answer for the given question is option b. suggestion.

14. Gray colour refers ______________

  1. confidence & wisdom.
  2. cheerfulness & vigour.
  3. life & coolness.
  4. danger.

The Correct Answer for the given question is option a. confidence & wisdom.

15. Communication in an organization should ideally flow ______________

  1. from top to bottom.
  2. from bottom to top.
  3. both ways.
  4. horizontally.

The Correct Answer for the given question is option a. from top to bottom.

16. Press reports refers to ______________

  1. reports in newspapers.
  2. reports through letters.
  3. oral communication.
  4. written communication.

The Correct Answer for the given question is option b. reports through letters.

17. A collection letter is associate with ______________

  1. debtors.
  2. creditors.
  3. company.
  4. customers.

The Correct Answer for the given question is option a. debtors.

18. Statutory Report is ______________

  1. an informal report.
  2. not having legal sanction.
  3. always a statistical report.
  4. Formal report.

The Correct Answer for the given question is option a. an informal report.

19. Motivation can be achieved through ______________ incentives.

  1. Monetary.
  2. social.
  3. non-monetary.
  4. legal.

The Correct Answer for the given question is option a. Monetary.

20. The exit communication takes place when an employee ______________the organization.

  1. enter into.
  2. learning from.
  3. both. (1 & 2 ).
  4. leaves.

The Correct Answer for the given question is option a. enter into.

21. ______________ is a very conscious process of communication

  1. warning.
  2. order.
  3. action.
  4. education.

The Correct Answer for the given question is option d. direct write-off method.

22. ______________ means the right use of putting in points or stops in writing.

  1. exclamation.
  2. semi colon.
  3. comma.
  4. full stop.

Correct answer: (D)
full stop.

The Correct Answer for the given question is option d. direct write-off method.

23. ______________ is the main part of the report.

  1. conclusion.
  2. recommendations.
  3. description.
  4. references.

The Correct Answer for the given question is option c. description.

24. The most important part of the letter is

  1. the heading.
  2. date.
  3. body of the letter.
  4. post script.

The Correct Answer for the given question is option c. body of the letter.

25. ______________ system provides expert advice for operational chores.

  1. business.
  2. operation support.
  3. end user systems.
  4. expert systems.

The Correct Answer for the given question is option d. expert systems.

26. ______________ computers operates by measuring.

  1. analog.
  2. digital.
  3. hybrid.
  4. main frame.

The Correct Answer for the given question is option a. analog.

27. An ______________ report can be denied at any time

  1. oral.
  2. written.
  3. special.
  4. informal.

The Correct Answer for the given question is option a. oral.

28. The American style of writing the date in business letter starts with ______________

  1. day.
  2. month.
  3. year.
  4. time.

Correct answer: (B)
month.

The Correct Answer for the given question is option b. month..

29. An effort to influence the attitude and feelings of others is ______________

  1. persuasion.
  2. suggestion.
  3. advice.
  4. appreciation.

The Correct Answer for the given question is option a. persuasion.

30. The main objective of communication is

  1. information and persuasion.
  2. skill and personality development.
  3. control and management.
  4. need.

The Correct Answer for the given question is option a. information and persuasion.

31. The communication cycle, the process of re translation of signals into ideas is called

  1. encoding.
  2. decoding.
  3. response.
  4. feedback.

The Correct Answer for the given question is option b. decoding.

32. A memo is an example for

  1. internal communication.
  2. external communication.
  3. lateral communication.
  4. Written communication.

The Correct Answer for the given question is option a. internal communication.

33. Informal communication is otherwise known as ______________ communication.

  1. grapevine.
  2. lateral.
  3. visual.
  4. horizontal.

The Correct Answer for the given question is option a. grapevine.

34. The inside address is typed ______________

  1. right hand side.
  2. left hand side.
  3. right hand bottom.
  4. last.

The Correct Answer for the given question is option a. right hand side.

35. Good punctuation will not involve ______________

  1. rereading.
  2. ambiguity.
  3. both.
  4. misunderstanding.

The Correct Answer for the given question is option c. both.

36. Information about its products is ______________ information.

  1. external.
  2. internal.
  3. planning.
  4. deciding.

The Correct Answer for the given question is option b. internal.

37. Warning can be ______________

  1. general or specific
  2. specific.
  3. particular.
  4. Completely general.

The Correct Answer for the given question is option a. general or specific

38. ______________ may be less important for small business

  1. letter-writing.
  2. telephone.
  3. e-mail.
  4. fax.

The Correct Answer for the given question is option a. letter-writing.

39. ______________ is the process of arriving at agreement through consultation

  1. consensus.
  2. horizontal.
  3. vertical.
  4. upward.

The Correct Answer for the given question is option a. consensus.

40. The letter of acknowledgement ______________

  1. provides a record.
  2. shows courtesy.
  3. avoids misunderstanding.
  4. serves all the above purposes.

The Correct Answer for the given question is option d. serves all the above purposes.

41. Communication network in any organization is ______________

  1. internal & external.
  2. verbal & written.
  3. oral & non-verbal.
  4. feedback.

The Correct Answer for the given question is option a. internal & external.

42. Informal communication is otherwise known as ______________

  1. person to person communication.
  2. internal communication.
  3. external communication.
  4. Authoritative communication.

The Correct Answer for the given question is option b. internal communication.

43. Minutes of resolutions is only resolutions ______________

  1. recorded.
  2. development.
  3. decision-making.
  4. authenticated.

The Correct Answer for the given question is option a. recorded.

44. Minutes of a meeting are usually prepared by ______________

  1. secretary.
  2. chairman.
  3. shareholder.
  4. laymen.

The Correct Answer for the given question is option d. laymen.

45. The value mail e-mail, video conferencing etc some of the ______________ based media of communication.

  1. computer.
  2. traditional.
  3. science.
  4. rules.

The Correct Answer for the given question is option c. science.

46. A circular is a form of ______________

  1. oral communication.
  2. face-to-face communication.
  3. group communication.
  4. visual communication.

The Correct Answer for the given question is option a. oral communication.

47. ______________ means giving a particular bias to the reality

  1. abstracting.
  2. slanting.
  3. inferring.
  4. information.

The Correct Answer for the given question is option b. slanting.

48. Business letter must possess the quality of ______________

  1. coherence.
  2. incompleteness.
  3. faultiness.
  4. jargons.

The Correct Answer for the given question is option a. coherence.

49. ______________ report can be denied at any time.

  1. oral report.
  2. written report.
  3. business report.
  4. formal report.

The Correct Answer for the given question is option a. oral report

50. ______________ reports are related to a single occasion or situation.

  1. non-recurrent reports.
  2. investigative reports.
  3. special reports.
  4. formal reports.

The Correct Answer for the given question is option c. special reports.

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