Business Communication MCQ Part 1

1. Communication is a ______________

1. one way process.
2. two way process.
3. three way process.
4. four way process.

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2. Communication saves time in

1. internal communication.
2. interview.
3. oral communication.
4. schedule.

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3. Realizing the potential of the self is part of the

1. communication development.
2. language development.
3. skill development.
4. personality development.

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4. The term communis derived from ______________ word.

1. Greek.
2. Latin.
3. Chinese.
4. English.

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5. Posters fall under ______________ communication.

1. oral.
2. visual.
3. written.
4. spoken.

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6. On the ______________ it is possible to get immediate feedback.

1. letter.
2. telephone.
3. e-mail.
4. fax.

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7. A group discussion of a real life situation with in a training environment is ______________

1. discussion.
2. listening.
3. case study method.
4. all of the above.

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8. The information the receiver gets is called ______________

1. message.
2. output.
3. input.
4. source.

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9. Communication is the ______________ of business.

1. Backbone.
2. life blood.
3. nervous system.
4. both (1) & (2).

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10. ______________ are welcome, for it is not obligatory to accept them.

1. suggestion.
2. order.
3. courtesy.
4. complaint.

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11. ______________ refers to the special language of a trade.

1. jargon
2. expression.
3. colloquialism.
4. suggestion.

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12. Audio-Visual communication is most suitable for mass ______________ and mass ______________

1. publicity & education.
2. policies & political.
3. save & store.
4. Education & political.

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13. Interpretation of data is followed by ______________

1. recommendation.
2. suggestion.
3. conclusions.
4. complaint.

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14. Gray colour refers ______________

1. confidence & wisdom.
2. cheerfulness & vigour.
3. life & coolness.
4. danger.

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15. Communication in an organization should ideally flow ______________

1. from top to bottom.
2. from bottom to top.
3. both ways.
4. horizontally.

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16. Press reports refers to ______________

1. reports in newspapers.
2. reports through letters.
3. oral communication.
4. written communication.

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17. A collection letter is associate with ______________

1. debtors.
2. creditors.
3. company.
4. customers.

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18. Statutory Report is ______________

1. an informal report.
2. not having legal sanction.
3. always a statistical report.
4. Formal report.

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19. Motivation can be achieved through ______________ incentives.

1. Monetary.
2. social.
3. non-monetary.
4. legal.

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20. The exit communication takes place when an employee ______________the organization.

1. enter into.
2. learning from.
3. both. (1 & 2 ).
4. leaves.

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21. ______________ is a very conscious process of communication

1. warning.
2. order.
3. action.
4. education.

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22. ______________ means the right use of putting in points or stops in writing.

1. exclamation.
2. semi colon.
3. comma.
4. full stop.

Correct answer: (D)
full stop.

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23. ______________ is the main part of the report.

1. conclusion.
2. recommendations.
3. description.
4. references.

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24. The most important part of the letter is

1. the heading.
2. date.
3. body of the letter.
4. post script.

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25. ______________ system provides expert advice for operational chores.

1. business.
2. operation support.
3. end user systems.
4. expert systems.

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26. ______________ computers operates by measuring.

1. analog.
2. digital.
3. hybrid.
4. main frame.

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27. An ______________ report can be denied at any time

1. oral.
2. written.
3. special.
4. informal.

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28. The American style of writing the date in business letter starts with ______________

1. day.
2. month.
3. year.
4. time.

Correct answer: (B)
month.

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29. An effort to influence the attitude and feelings of others is ______________

1. persuasion.
2. suggestion.
3. advice.
4. appreciation.

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30. The main objective of communication is

1. information and persuasion.
2. skill and personality development.
3. control and management.
4. need.

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31. The communication cycle, the process of re translation of signals into ideas is called

1. encoding.
2. decoding.
3. response.
4. feedback.

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32. A memo is an example for

1. internal communication.
2. external communication.
3. lateral communication.
4. Written communication.

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33. Informal communication is otherwise known as ______________ communication.

1. grapevine.
2. lateral.
3. visual.
4. horizontal.

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34. The inside address is typed ______________

1. right hand side.
2. left hand side.
3. right hand bottom.
4. last.

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35. Good punctuation will not involve ______________

1. rereading.
2. ambiguity.
3. both.
4. misunderstanding.

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36. Information about its products is ______________ information.

1. external.
2. internal.
3. planning.
4. deciding.

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37. Warning can be ______________

1. general or specific
2. specific.
3. particular.
4. Completely general.

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38. ______________ may be less important for small business

1. letter-writing.
2. telephone.
3. e-mail.
4. fax.

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39. ______________ is the process of arriving at agreement through consultation

1. consensus.
2. horizontal.
3. vertical.
4. upward.

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40. The letter of acknowledgement ______________

1. provides a record.
2. shows courtesy.
3. avoids misunderstanding.
4. serves all the above purposes.

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41. Communication network in any organization is ______________

1. internal & external.
2. verbal & written.
3. oral & non-verbal.
4. feedback.

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42. Informal communication is otherwise known as ______________

1. person to person communication.
2. internal communication.
3. external communication.
4. Authoritative communication.

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43. Minutes of resolutions is only resolutions ______________

1. recorded.
2. development.
3. decision-making.
4. authenticated.

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44. Minutes of a meeting are usually prepared by ______________

1. secretary.
2. chairman.
3. shareholder.
4. laymen.

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45. The value mail e-mail, video conferencing etc some of the ______________ based media of communication.

1. computer.
2. traditional.
3. science.
4. rules.

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46. A circular is a form of ______________

1. oral communication.
2. face-to-face communication.
3. group communication.
4. visual communication.

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47. ______________ means giving a particular bias to the reality

1. abstracting.
2. slanting.
3. inferring.
4. information.

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48. Business letter must possess the quality of ______________

1. coherence.
2. incompleteness.
3. faultiness.
4. jargons.

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49. ______________ report can be denied at any time.

1. oral report.
2. written report.
3. business report.
4. formal report.

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50. ______________ reports are related to a single occasion or situation.

1. non-recurrent reports.
2. investigative reports.
3. special reports.
4. formal reports.

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