a) Consistency across candidates
b) Reduce subjectivity
c) Lower potential for bias
d) Lack of ability to pursue follow-up questions as they develop
Correct Answer: d) Lack of ability to pursue follow-up questions as they develop
a) Interview
b) Reference letters
c) Application form
d) Academic record
Correct Answer: b) Reference letters
a) Trade union
b) The employer
c) The employee
d) The government employment agency
Correct Answer: b) The employer
a) Work sample tests
b) Biographical data
c) Grade point average
d) SAT scores
Correct Answer: a) Work sample tests
a) What is accomplished
b) How work is accomplished
c) When work is accomplished
d) Who accomplishes the work
Correct Answer: a) What is accomplished
a) Ranking employees
b) Determining rewards
c) Recruiting employees
d) Reviewing the attainment of goals
Correct Answer: c) Recruiting employees
a) Intrinsic motivation
b) Extrinsic motivation
c) Expectancy motivation
d) Equity motivation
Correct Answer: b) Extrinsic motivation
a) Voluntary, controllable
b) Voluntary, incontrollable
c) Involuntary
d) Unknown/Other
Correct Answer: c) Involuntary
a) On-the-job training
b) Formal training
c) Managerial training
d) Reflective training
Correct Answer: a) On-the-job training
a) Pull factor
b) Push factor
c) Involuntary factor
d) Uncontrollable factor
Correct Answer: b) Push factor
a) Provide employees opportunities to grow
b) Align HRM to corporate vision and mission
c) Build a fair and positive workplace
d) Lead by setting the example
Correct Answer: c) Build a fair and positive workplace
a) Performance and reward
b) Service delivery and information
c) Developing customer relationships
d) Resourcing and talent planning
Correct Answer: c) Developing customer relationships