Management Notes

Reference Notes for Management

Internal Stakeholders and External Stakeholders – Major Differences | Types of Stakeholders

Internal and External Stakeholders

Who are internal and external stakeholders

Internal Stakeholders are the individuals and parties that are part of the organization or inside the organization. External Stakeholders are the parties or groups that are not a part of the organization, but get affected by its activities.

What are examples of internal stakeholders

The example of Internal Stakeholders include the following people:

  • Employees
  • Owners
  • Board of Directors
  • Managers
  • Investors, etc.

What are examples of external stakeholders?

The example of External Stakeholders includes the following people: Suppliers

  • Customers
  • Creditors
  • Clients
  • Intermediaries
  • Competitors
  • Society
  • Government, etc.

Why are internal and external stakeholders important?

Stakeholders are organizations, individuals, or groups that are concerned about the activities of a business. Stakeholders are concerned with business activities because they will be directly or indirectly affected by the performance of the business.

Internal and external stakeholders

The difference between internal and external stakeholders are as follows:

S.No. Internal Stakeholders External Stakeholders
1.  Internal Stakeholders are the individuals and parties that are part of or inside the organization. External Stakeholders are the parties or groups that are not a part of the organization, but gets affected by its activities.
2. They work for the organization and they actively participate in the management of the company. The organization does not employ them but they get affected by its activities which is the major importance of external stakeholders.
3. Internal Stakeholders are the primary stakeholders. External stakeholders are secondary stakeholders.
4. Internal stakeholders generally have a large influence on how the company runs. External stakeholders generally have a small influence on how the company runs.

Internal and external stakeholders in Healthcare

Internal Stakeholders

External Stakeholders

Medical Staff

Patients

Administrators

Insurance Companies

IT Staff

Government Agencies

Nurses

Pharmaceutical Companies

Support Staff

Medical Suppliers

Maintenance Staff

Public Health Organizations

Billing Staff

Advocacy Groups

Quality Assurance Staff

Medical Researchers

Human Resources Staff

Medical Educators

Internal and external stakeholders in Project Management 

Internal Stakeholders

External Stakeholders

Project Manager

Customers

Team Members

Vendors

Department Managers

Partners

Executives

Regulators

Support Staff

Investors

IT Staff

Media

Human Resources

Community

Finance Team

Competitors

Internal and External Stakeholders in School 

Internal Stakeholders

External Stakeholders

Students

Parents

Teachers

Community members

Administrators

Local businesses

Support staff (counselors, nurses, etc.)

Government officials

Board of education

Taxpayers

School staff (custodians, maintenance, etc.)

Media representatives

School volunteers

Higher education institutions

PTO/PTA members

Non-profit organizations

Internal and External stakeholders in Procurement 

Internal Stakeholders

External Stakeholders

Procurement department

Suppliers

Finance department

Customers

Operations department

Competitors

Legal department

Industry associations

IT department

Regulatory bodies

Human resources department

Banks and financial institutions

Management

Local and national government

Other departments that use procured goods or services

Professional service providers (e.g. consultants, auditors, etc.)

Internal and External Stakeholders in Food industry

Internal Stakeholders

External Stakeholders

Management and employees

Customers

Shareholders

Suppliers

Board of Directors

Competitors

Research and development team

Government regulators

Quality assurance team

Environmental groups

Marketing and sales team

Consumer advocacy groups

Finance and accounting team

Investment analysts

Supply chain and logistics team

Media and press

Legal and compliance team

Local communities

Internal and External Stakeholders in Supply Chain 

Internal Stakeholders

External Stakeholders

Operations department

Suppliers

Procurement department

Customers

Logistics department

Transportation providers

Sales department

Competitors

Finance department

Government regulators

IT department

Trade organizations

Human resources department

Environmental groups

Internal and External Stakeholders in Construction Project

Internal Stakeholders

External Stakeholders

Project Manager

Owner

Construction Crew

Architect

Site Manager

Engineer

Quality Control Team

Contractor

Safety Officer

Subcontractors

Accounting Team

Suppliers

Human Resources

Regulatory Agencies

IT Team

Community Members

Legal Team

Insurance Company

Procurement Team

Banks/Lenders

Operations Team

End Users (e.g. tenants, clients)

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