Bryan barry suggests that to keep a strategic plan on track, organizations should
A. engage people, keep it simple, stay focused, and keep moving
B. engage people, keep people happy, provide fun activities, and provide good benefits
C. provide fun activities, provide good benefits, and keep it simple
D. engage people, keep it simple, stay focused, and offer a good benefit package
E. aggressively compete, cut costs, focus on customer service, and engage people
Which of the following typically is not considered a staff department?
B. Strategic Planning
D. Human Resources
E. Research and development
Reasons to study operations management include
A. studying how people organize themselves for productive enterprise.
B. knowing how goods and services are consumed.
C. understanding what human resource managers do.
D. learning about a costly part of the enterprise.
E. A and D
Which of the following statements regarding multicountry competition is false
A. One of the features of multicountry competition is that buyers in different countries are attracted to different product attributes.
B. With multicountry competition, the power and strength of a company’s strategy and resource capabilities in one country significantly enhance its competitiveness in other country markets.
C. One of the features of multicountry competition is that industry conditions and competitive forces in each national market differ in important respects.
D. One of the features of multicountry competition is that the mix of competitors in each country market varies from country to country.
E. With multicountry competition, rivals battle for national championships and winning in one country market does not necessarily signal the ability to fare well in other countries.
Outsourcing manufacturing is also known as
A. license manufacturing.
B. sublease manufacturing.
C. concurrent manufacturing.
D. hollow manufacturing.
E. contract manufacturing.
Frank and lillian gilbreth identified 17 basic units of motion that they called
B. time frames
E. action works
Most inventory models attempt to minimize:
A. the likelihood of a stockout.
B. the number of items ordered.
C. total inventory-based costs.
D. the number of orders placed.
E. the safety stock.
Caterpillar and texas instruments are two firms that have benefited from the use of:
A. the multidomestic strategy option.
B. the international strategy option.
C. the transnational strategy option.
D. the maquiladora system in Europe.
E. the global strategy option.
The crossover point is that production quantity where
A. variable costs of one process equal the variable costs of another process.
B. fixed costs of a process are equal to its variable costs.
C. total costs equal total revenues for a process.
D. total costs for one process equal total costs for another process.
E. the process no longer loses money.
Marketing issues such as advertising, image, and promotion are important to quality because:
A. they define for consumers the tangible elements of a service.
B. the intangible attributes of a product (including any accompanying service) may not be defined by the consumer.
C. they educate consumers on how to use the product.
D. they make the product seem more valuable than it really is.
E. they raise expenses and therefore decrease profitability.
Which of the following fosters specialization and worldwide supply chains
A. more expensive transportation
B. instant communication
C. economies of scope
D. managers with a broad knowledge of many things
E. high trade tariffs
Dependent demand and independent demand items differ in that:
A. for any product, all components are dependent-demand items.
B. the need for independent-demand items is forecast.
C. the need for dependent-demand items is calculated.
D. All of the above are true.
E. None of the above is true.
The mass media is considered part of an organization’s _____.
A. general environment
B. task environment
C. internal stakeholders
E. distribution network
Which of the following is not one of the strategies for improving service productivity?
E. mass customization
Demand for a given item is said to be dependent if:
A. it originates from the external customer.
B. there is a deep bill of material.
C. the finished products are mostly services (rather than goods).
D. there is a clearly identifiable parent.
E. the item has several children.
Which of the following is false regarding the links between jit and quality?
A. Inventory hides bad quality; JIT immediately exposes it.
B. JIT reduces the number of potential sources of error by shrinking queues and lead times.
C. As quality improves, fewer inventory buffers are needed; in turn, JIT performs better.
D. If consistent quality exists, JIT allows firms to reduce all costs associated with inventory.
E. JIT increases the cost of obtaining good quality.
Which of the following statements best characterizes delivery reliability?
A. a company that always delivers on the same day of the week
B. a company that always delivers at the promised time
C. a company that delivers more frequently than its competitors
D. a company that delivers faster than its competitors
E. a company that has a computerized delivery scheduling system
The leader who stimulates high standards and champions dedication to vision is a _____ leader.
A. Level 1
B. Level 3
C. Level 2
D. Level 4
E. Level 5
In mass service and professional service, the operations manager should focus extensively on:
B. equipment maintenance.
C. sophisticated scheduling.
D. human resources.
E. cost-cutting initiatives.
Which of the following characteristics best describes repetitive focus?
A. It uses sophisticated scheduling to accommodate custom orders.
B. Its output is a standardized product produced from modules.
C. Operators are broadly skilled.
D. It is widely used for the manufacture of steel.
E. low volume, high variety
A company is licensing its products when it
A. pays a competitor a fee to stop the competitor from selling its products in the company’s territory.
B. allows another company to pay it a fee to train its employees.
C. develops a strategic plan for another organization.
D. barters goods for goods in lieu of a monetary payment.
E. allows a foreign company to pay it a fee to make or distribute the first company’s product or service.
A(n) ____ is a formal written set of ethical standards guiding an organization’s actions.
A. business plan
B. ethical plan
C. code of ethics
D. dilemma document
E. moral compass
One characteristic of incremental budgeting is that it
A. locks managers into stable spending arrangements.
B. requires more time from managers than zero-based budgeting.
C. allows comparison using various units, like labor hours and dollars.
D. is flexible toward changing environmental demands.
E. allows easy comparison of different departments doing different activities.
Goal displacement, satisficing, and groupthink are ____.
A. advantages of group decision making
B. disadvantages of individual decision making
C. disadvantages of group decision making
D. problems with synergy
E. a normal aspect of all groups
A company’s resources and capabilities represent
A. the firm’s net working capital and related determinants for measuring operating performance and capabilities.
B. the firm’s competitive assets, which are considered big determinants of its competitiveness and ability to succeed in the marketplace.
C. whether the firm has the industry’s most efficient value chain.
D. management’s source of funding of new strategic initiatives.
E. All of these.
Which of the following tasks within an airline company are related to operations?
A. crew scheduling
B. international monetary exchange
E. accounts payable
Which one of the following statements is true about the kanban system?
A. The quantities in the containers are usually large to reduce setup costs.
B. It is associated with a push system.
C. It is useful to smooth operations when numerous quality problems occur.
D. The supplier workstation signals the customer workstation as soon as a batch is completed.
E. The customer workstation signals to the supplier workstation when production is needed.
The systems viewpoint regards the various parts making up the whole system as
B. Micro System
C. Macro System
D. None of the above.
E. All of the above
The service sector has lower productivity improvements than the manufacturing sector because:
A. the service sector uses less skilled labor than manufacturing.
B. the quality of output is lower in services than manufacturing.
C. services usually are labor-intensive.
D. service sector productivity is hard to measure.
E. the service sector is often easy to mechanize and automate
Which one of the following is not a benefit of jit implementation?
A. cost reduction
B. variability increase
C. rapid throughput
D. quality improvement
E. rework reduction
Rites and rituals are ____.
A. company values included in the code of ethics
B. the activities and ceremonies that celebrate important occasions and accomplishments for an organization
C. objects, acts, or the quality that conveys meaning to others
D. a narrative based on true events that emphasize a particular value
E. company expectations for employees, such as working hard, ethically, and honestly
Which of the following is not characteristic of workgroups with excessive conflict?
C. lack of teamwork
D. political infighting
Three commonly used productivity variables are:
A. quality, external elements, and precise units of measure.
B. labor, capital, and management.
C. technology, raw materials, and labor.
D. education, diet, and social overhead.
E. quality, efficiency, and low cost.
Which of the following attributes is most typical of a service?
A. production and consumption occur simultaneously
C. mass production
E. easy to automate
Which of the following is characteristic of lean operations?
A. inventory buffers between each workstation to minimize system downtime
B. easy, mindless jobs
C. specialty workers with no cross-training
D. low space requirements
E. no supplier partnerships
A specific commitment to achieve a measurable result within a stated period of time is a _____.
C. business plan
D. supervisory objective
A transactional leader is most similar in focus to a
A. charismatic leader.
B. transformational leader.
C. servant leader.
D. situational leader.
A job shop is an example of a(n)
A. repetitive process.
B. continuous process.
C. line process.
D. intermittent process.
E. specialized process
The systems viewpoint sees organizations as entities made up of four interrelated parts known as
A. planning, design, monitoring, production, and feedback.
B. planning, inputs, monitoring, outputs, and feedback.
C. planning, design, inputs, monitoring, outputs, and follow-up feedback.
D. inputs, outputs, transformation processes, and feedback.
E. vision, planning, design, production, monitoring, and follow-up feedback.
Kanban is associated with all except which of the following?
A. small lot sizes
B. signals, such as cards, lights, or flags
C. moving inventory only as needed
D. increased material handling
E. reductions in inventory