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Management Quiz Part 4 – Multiple Choice Questions (MCQs) | Management Notes

According to the Globe Project, in-group collectivism refers to 

A. the degree to which a society’s members expect power to be distributed.
B. the extent to which a society encourages investment in the future, as by planning and saving.
C. the extent to which people should take pride in being members of their family, circle of close friends, and work organization.
D. the extent that individuals are encouraged and rewarded for group loyalty versus pursuing individual goals. how much patriotism and loyalty people should have for their country.

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The Correct Answer for the given question is Option C. the extent to which people should take pride in being members of their family, circle of close friends, and work organization.

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A useful guideline in designing strategy-facilitating policies and operating procedures is 

A. to prescribe enough policies to give organizational members clear direction in implementing strategy and to place desirable boundaries on their actions, then empower them to act within these boundaries however they think makes sense.
B. that strictly-enforced policies work better than loosely-enforced policies.
C. that more policies/procedures work better than few policies/procedures and that strict enforcement always beats lax enforcement.
D. to let individuals act in an empowered and self-directed way, subject only to the constraint that their actions and behavior be ethical and in step with the corporate culture.
E. to prescribe enough policies and procedures that little is left to chance in performing value chain activities employees should have no leeway to do things in a manner that deviates from the company’s best practices standard.

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The Correct Answer for the given question is Option A. to prescribe enough policies to give organizational members clear direction in implementing strategy and to place desirable boundaries on their actions, then empower them to act within these boundaries however they think makes sense.

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Compared to tangible resources, intangible resources are 

A. less visible; more difficult to copy.
B. less visible; less difficult to copy.
C. more visible; more difficult to copy.
D. more visible; less difficult to copy.

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The Correct Answer for the given question is Option A. less visible; more difficult to copy

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The mass media are part of an organization’s 

A. general environment
B. task environment
C. internal stakeholders
D. macroenvironment
E. distribution network

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The Correct Answer for the given question is Option B. task environment

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Which of the following statements about aggregate planning is true? 

A. An advantage of the counter seasonal product and service mixing option is that it matches seasonal fluctuations without hiring/training costs.
B. In aggregate planning, back orders are a means of manipulating supply while part-time workers are a way of manipulating product or service demand.
C. A pure chase strategy allows lower inventories when compared to a pure level scheduling.
D. A disadvantage of subcontracting is that it may require skills or equipment outside the firm’s areas of expertise.
E. The option of varying workforce size by hiring or layoffs is used where the size of the labor pool is small.

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The Correct Answer for the given question is Option C. A pure chase strategy allows lower inventories when compared to a pure level scheduling.

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Which of the following is not a super trend shaping the future of business? 

A. More niche products.
B. Traditional companies struggling with radically innovative change.
C. Information becoming a competitive advantage.
D. Offshore suppliers affecting U.S. business.
E. Faster speed-to-market.

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The Correct Answer for the given question is Option C. Information becoming a competitive advantage.

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The process improvement technique that sorts the vital few from the trivial many is: 

A. Taguchi analysis.
B. Pareto analysis.
C. benchmarking.
D. Deming analysis.
E. Yamaguchi analysis.

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The Correct Answer for the given question is Option B. Pareto analysis.

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Which lot-sizing technique orders the quantity needed during a predetermined time between orders? 

A. economic order quantity
B. periodic order quantity
C. lot-for-lot
D. time fencing
E. part-period balancing

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The Correct Answer for the given question is Option B. periodic order quantity

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Which of the following is false concerning enterprise resource planning (erp)? 

A. It attempts to automate and integrate the majority of business processes.
B. It shares common data and practices across the enterprise.
C. It is inexpensive to implement.
D. It provides and accesses information in a real-time environment.
E. ERP software promises reduced transaction costs.

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The Correct Answer for the given question is Option C. It is inexpensive to implement.

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What lot-sizing technique is generally preferred when inventory holding costs are extremely high? 

A. lot-for-lot
B. EOQ
C. POQ
D. the Wagner-Whitin algorithm
E. All of the above are appropriate for the situation.

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The Correct Answer for the given question is Option A. lot-for-lot

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Abc analysis generally divides on-hand inventory into three classes based upon 

A. item quality
B. unit price
C. the number of units on hand
D. annual demand
E. annual dollar volume

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The Correct Answer for the given question is Option E. annual dollar volume

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The major avenues for achieving a cost advantage over rivals include 

A. performing value chain activities more cost-effectively than rivals or revamping the firm’s overall value chain to eliminate or bypass some cost-producing activities.
B. having a management team that is highly skilled in cutting costs.
C. being a first-mover in adopting the latest state-of-the-art technologies, especially those relating to low-cost manufacture.
D. outsourcing high-cost activities to cost-efficient vendors.
E. paying lower wages and salaries than rivals.

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The Correct Answer for the given question is Option A. performing value chain activities more cost-effectively than rivals or revamping the firm’s overall value chain to eliminate or bypass some cost-producing activities.

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Among the advantages of cycle counting is that it:

A. makes the annual physical inventory more acceptable to management.
B. does not require the detailed records necessary when annual physical inventory is used.
C. does not require highly trained people.
D. allows more rapid identification of errors and consequent remedial action than is possible with annual physical inventory.
E. does not need to be performed for less expensive items.

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The Correct Answer for the given question is Option D. allows more rapid identification of errors and consequent remedial action than is possible with annual physical inventory.

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 “quality lies in the eyes of the beholder” is:

A. an unrealistic definition of quality.
B. a user-based definition of quality.
C. a manufacturing-based definition of quality.
D. a product-based definition of quality.
E. the definition of quality proposed by the American Society for Quality.

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The Correct Answer for the given question is Option B. a user-based definition of quality.

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Which of the following statements regarding arnold palmer hospital is false? 

A. The hospital uses a wide range of quality management techniques.
B. The culture of quality at the hospital includes employees at all levels.
C. The hospital scores very highly in national studies of patient satisfaction.
D. The hospital’s high quality is measured by low readmission rates, not patient satisfaction.
E. The design of patient rooms, even wall colors, reflects the hospital’s culture of quality.

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The Correct Answer for the given question is Option D. The hospital’s high quality is measured by low readmission rates, not patient satisfaction.

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Identifying the strategy-related issues and problems that company 

A. drawing on the results of both industry analysis and the evaluations of the company’s own competitiveness.
B. drawing on the evaluations of the company’s own resources, internal circumstances, and competitiveness.
C. locking in on what challenges/obstacles/roadblocks the company has to overcome in order to be financially and competitively successful in the years ahead.
D. developing a “worry list” of “how to…,” “whether to…,” and “what to do about…”
E. developing a competitive strength assessment that details the strategic moves and countermoves necessary for ensuring the company’s financial future.

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The Correct Answer for the given question is Option E. developing a competitive strength assessment that details the strategic moves and countermoves necessary for ensuring the company’s financial future.

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Manufacturing cycle time is best defined as the 

A. length of the work shift, expressed in minutes per day.
B. time it takes a unit to move from one workstation to the next.
C. time between the start of one unit and the start of the next unit.
D. sum of all the task times to make one unit of a product.
E. time from raw materials receipt to finished product exit.

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The Correct Answer for the given question is Option E. time from raw materials receipt to finished product exit.

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Which of the following statements is not true about mrp? 

A. MRP uses a bill-of-material, inventory, expected receipts, and a master production schedule to determine material requirements
B. MRP is an independent demand technique used in a production environment.
C. MRP has evolved as the basis for Enterprise Resource Planning
D. MRP provides a clean structure for dependent demand.

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The Correct Answer for the given question is Option B. MRP is an independent demand technique used in a production environment.

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Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the 

A. quality loss function.
B. Pareto chart.
C. ISO 9000 quality cost calculator.
D. process chart.
E. Ishikawa diagram.

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The Correct Answer for the given question is Option A. quality loss function.

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 ______ is the process of strengthening a behavior by withdrawing something negative. 

A. positive reinforcement.
B. negative reinforcement.
C. extinction.
D. intrinsic motivation.
E. punishment.

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The Correct Answer for the given question is Option B. negative reinforcement.

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Three criteria for designing distribution networks to meet customer expectations are: 

A. rapid response, service, and cost
B. rapid response, product choice, and service
C. product choice, cost, and service
D. cost, process choice, and service
E. rapid response, cost, and process choice

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The Correct Answer for the given question is Option B. rapid response, product choice, and service

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Three criteria for designing distribution networks to meet customer expectations are: 

A. rapid response, service, and cost
B. rapid response, product choice, and service
C. product choice, cost, and service
D. cost, process choice, and service
E. rapid response, cost, and process choice

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The Correct Answer for the given question is Option B. rapid response, product choice, and service

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Which of the following nets the largest productivity improvement? 

A. increase output 15%
B. decrease input 15%
C. increase both output and input by 5%
D. increase output 10%, decrease input 3%
E. decrease input 10%, increase output 3%

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The Correct Answer for the given question is Option B. decrease input 15%

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Techniques for building employee empowerment include 

A. building communication networks that include employees.
B. developing open, supportive supervisors.
C. moving responsibility from both managers and staff to production employees.
D. building high-morale organizations.
E. All of the above are techniques for employee empowerment.

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The Correct Answer for the given question is Option E. All of the above are techniques for employee empowerment.

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Leadership is the ability to ______ employees to pursue organizational goals. 

A. force
B. reward
C. request
D. influence
E. compensate

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The Correct Answer for the given question is Option D. influence

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If a load report (resource requirements profile) shows a work center scheduled beyond capacity:

A. the company must add capacity by enlarging the facility.
B. the company must add capacity by such tactics as overtime and subcontracting.
C. the work center’s load may be smoothed by such tactics as operations splitting or lot splitting.
D. the aggregate plan must be revised.
E. the Wagner-Whitin algorithm should be used to rebalance the load.

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The Correct Answer for the given question is Option C. the work center’s load may be smoothed by such tactics as operations splitting or lot splitting.

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Reasons to study operations management include learning about 

A. how people organize themselves for productive enterprise.
B. how goods and services are produced.
C. what operations managers do.
D. a costly part of the enterprise.
E. all of the above.

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The Correct Answer for the given question is Option E. all of the above.

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All of the following decisions fall within the scope of operations management except for:

A. creating the company income statement.
B. design of goods and services.
C. location strategy.
D. managing quality.
E. human resources and job design

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The Correct Answer for the given question is Option A. creating the company income statement.

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Which of the following motivational practices is least likely to be effective 

A. Stating the strategic vision in inspirational terms that make employees feel they are a part of doing something worthwhile in a larger social sense
B. Having knockout facilities and providing attractive perks and fringe benefits
C. Making sure that the ideas and suggestions of employees are valued and that those with merit are promptly acted on
D. Creating a “family” work atmosphere where there is genuine sincerity, caring, and mutual respect among workers and between management and employees
E. Creating a no-pressure/no-adverse-consequences work environment where employees have a high degree of job security

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The Correct Answer for the given question is Option E. Creating a no-pressure/no-adverse-consequences work environment where employees have a high degree of job security

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Which productivity variable has the greatest potential to increase productivity?

A. labor
B. globalization
C. management
D. capital
E. energy

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The Correct Answer for the given question is Option C. management

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One of the biggest strategic challenges to competing in the international arena includes 

A. ways to avoid the risks of shifting exchange rates.
B. ways to charge the same price in all country markets.
C. defining how many foreign firms to license to produce and distribute the company’s products.
D. whether to offer a standardized product worldwide or a customized product offering in each different country market.
E. whether to pursue a global strategy or an intercontinental strategy.

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The Correct Answer for the given question is Option D. whether to offer a standardized product worldwide or a customized product offering in each different country market.

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Which one of the following is not something that can be learned from doing a competitive strength

A. The factors on which a company is competitively strongest and weakest vis-à-vis key rivals
B. Whether a company should correct its weaknesses by adopting best practices and revamping the makeup of its value chain
C. Which of the rated companies is competitively strongest and what size competitive advantage it enjoys
D. Whether a company has a net competitive advantage or a net competitive disadvantage relative to key rivals (with the size of the advantage/disadvantage being indicated by the differences among the companies’ competitive strength scores)
E. Which rival company is competitively weakest and the areas where it is most vulnerable to competitive attack

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The Correct Answer for the given question is Option B. Whether a company should correct its weaknesses by adopting best practices and revamping the makeup of its value chain

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Arnold palmer hospital uses which focus? 

A) process
B) repetitive
C) product
D) mass customization
E) A and D

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The Correct Answer for the given question is Option A) process

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 Short-term schedules are prepared: 

A. directly from the aggregate plans.
B. directly from the capacity plans.
C. from inventory records for items that have been used up.
D. from master schedules, which are derived from aggregate plans.
E. from the purchasing plans.

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The Correct Answer for the given question is Option D. from master schedules, which are derived from aggregate plans.

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Which of the following is not characteristic of a tps employee? 

A. knowledgeable
B. strict job classifications
C. know more about their job than anyone else
D. empowered
E. All of the above characterize a TPS employee.

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The Correct Answer for the given question is Option B. strict job classifications

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Transaction costs include all of the following costs except 

A. charges from investment bankers who complete due diligence for the acquiring firm.
B. the loss of key employees following the acquisition.
C. managers’ time spent evaluating target firms.
D. managers’ time spent planning the diversification strategy of the firm.

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The Correct Answer for the given question is Option D. managers’ time spent planning the diversification strategy of the firm.

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The four tests of a resource’s competitive power are often referred to as the 

A. the SCIR test, which asks if a resource is sustainable, competitive, internalized, and reproducible.
B. the competitive advantage sustainable method test.
C. the reliability resources simulation.
D. the VRIN test, which asks if a resource is valuable, rare, inimitable, and non-substitutable.
E. the organizational capability metric analysis.

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The Correct Answer for the given question is Option D. the VRIN test, which asks if a resource is valuable, rare, inimitable, and non-substitutable.

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Job satisfaction results in stronger ______ and lower levels of ______. 

A. job involvement; work-life balance.
B. motivation; life satisfaction.
C. organizational commitment; perceived stress.
D. perceived stress; life satisfaction.
E. perceived stress; absenteeism.

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The Correct Answer for the given question is Option C. organizational commitment; perceived stress.

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 All of the following are resources of an organization except 

A. an hourly production employee’s ability to catch subtle quality defects in products.
B. oil drilling rights in a promising region.
C. weak competitors in the industry.
D. a charity’s endowment of $400 million.

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The Correct Answer for the given question is Option C. weak competitors in the industry.

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Which of the following is not an advantage of the “few suppliers” sourcing strategy?

A. suppliers have a learning curve that yields lower transaction and production costs
B. suppliers are more likely to understand the broad objectives of the end customer.
C. less vulnerable trade secrets.
D. creation of value by allowing suppliers to have economies of scale.
E. suppliers’ willingness to provide technological expertise

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The Correct Answer for the given question is Option C. less vulnerable trade secrets.

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Management Quiz Part 3 – Multiple Choice Questions (MCQs) | Management Notes

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