Methods of Communication
Organizational Communication | Organizational Behaviour (OB)
BBA | BBA-BI | BBA-TT | BCIS | BBS | BBM | BHCM
On the basis of methods used, for the purpose, communication may be oral, written, and nonverbal. The choice of a particular method for a particular purpose depends upon the audience, the nature of the message (its urgency/secrecy), and costs involved.
- Oral Communication: It is also called verbal communication done with the help of spoken words. It is the most popular method. Oral communication may take place: by face-to-face conversation, and through mechanical devices. Sometimes face to face communication is desirable because of confidential nature of message and satisfying feelings, sentiments, and sense of belongingness. This method of communication has following types of merits and demerits.
Merits of Oral Communication
- Least expensive, least time consuming, and is more direct and simple.
- It offers cooperative and friendly spirit.
- It helps in avoiding delays, red tape and other formalities.
- It allows feedback and spontaneous thinking so there is more clarity and two way response.
- The spoken words can be more easily understood than the written words.
Demerits of Oral Communication
- No formal record, so it lacks proof and may generate conflict.
- Lengthy and distance communication cannot be conveyed verbally.
- Physical and personal barriers communication may remain incomplete.
- Written Communication:It is another most widely used method of communication. It is the most comprehensive type. It is generally done in the form of instructions, memos, letters, formal reports, rules and regulations, policy handbooks, information bulletins, circulars and so on. It is used to give, receive and record information. It ensures everyone has the same information.
Merits of written communication
- Formal, authoritative and serves as an evidence of events and activities
- It is permanent in nature so it can be used for future reference.
- Most useful for comprehensive nature of information. It can save time and
- It reduces the chances for misinterpretation, misrepresentation and distortion of information.
Demerits of written communications
- It is time consuming and expensive.
- There is no certainty whether the receiver has understood or not.
- It may give rise to excessive formality and rigidity in organizational operations.
- There is lack of immediate feedback.
- Nonverbal Communication:This method of communication includes all the elements associated with human communication except oral and written communication. Nonverbal expressions include facial expression and physical movements. Physical movement or body language is known as “kinesis”. Our facial expression can show frustration, fear, shyness, anger, and other characteristics which can be better communicate than voice or words. For example: a handshake smile, eye contacts are probably the most common form of body language.