Management Notes

Reference Notes for Management

The objective of iso 9000 family of quality management is

The objective of iso 9000 family of quality management is

A) Skill enhancement
B) Customer satisfaction
C) Employee satisfaction
D) Environmental issues

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The Correct Answer for the given question is Option B) Customer satisfaction


ISO 9000 

ISO 9000 is one of the most widely recognized standards in the world. ISO 9000 is a quality management standard that emphasizes customer satisfaction and improves business efficiency. With ISO 9000, an organization embeds a quality management system, which as a result increases productivity, reduces unnecessary costs, and ensures quality.

ISO 9000 is very important because it emphasizes quality. Products and services are offered by many companies, but the ones that succeed are those that provide the best products and services efficiently. ISO 9000 allows organizations to identify the source of a problem, and therefore find a solution. This maximizes profit by improving efficiency. As more and more companies adopt ISO 9000 standards, a supply chain with integrity is created. Each company participating in the development, manufacturing, and marketing of a product has access to a globally known and trusted system. ISO 9000 is not only important to the business, but also to the customer. In addition, ISO 9000 focuses on the customer since it is the most important part of a company.

Principles of ISO 9000

  • A Customer Focus.
  • Good Leadership
  • Involvement of people
  • Process approach to quality management
  • Management system approach
  • Continual Improvement
  • Factual approach to decision making
  • Supplier relationships

Total Quality Management emphasizes


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