Management Notes

Reference Notes for Management

Interpersonal Roles – Types of Managerial Roles | Principles of Management

Interpersonal Roles

Interpersonal Roles

The role of a manager is a set of behaviors that are associated with the task of managing.
Using these roles, managers accomplish the basic functions of management just discussed: planning and strategizing, organizing, controlling, and leading and developing employees.
Mintzberg was one of the first and most enduring writers to describe the role of the manager.
He observed what managers did during the day by shadowing them. He grouped the roles into three categories: interpersonal roles, informational roles, and decisional roles.
Under this category Interpersonal roles include behaviors and responsibilities related to employee and stakeholder interactions.
The manager can accomplish organizational goals through these interactions. Both within and outside of their organizations, people spend a lot of time in interacting with each other.
They include peers, subordinates, superiors, suppliers, customers, government officials, and community leaders.
Understanding interpersonal relationships is an important aspect of all these interactions. According to studies, managers spend over 80 percent of their time interacting with people.
Among these interactions are three key interpersonal roles:

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