Management Notes

Reference Notes for Management

Organizational Citizenship Behavior – Definition, Types and Examples | Organizational Behavior

Organizational Citizenship Behavior

Organizational Citizenship Behavior

Organizational Citizenship Behavior Definition

Organizational Citizenship Behavior (OCB) which has been studied since the 1970s is defined as the voluntary commitment of the person within an organization or company that is not part of his or her contractual tasks.

It refers to discretionary, non-required contributions by members to the organizations that employ them. It describes all the positive and constructive employee actions and behaviors that aren’t part of their formal job description.

Over the past three decades, interest in these behaviors has increased substantially. Organizational behavior has been linked to overall organizational effectiveness; thus, these types of employee behaviors have important consequences in the workplace.

We can look at a company like a little city. It has a mayor (typically the owner or the person highest in charge) well as different departments (heck, we can even have the cleaning crew as the sanitation department).

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