Management Notes

Reference Notes for Management

The Old Cliché “Service With A Smile” Recognizes The Fact That

The Old Cliché "Service With A Smile" Recognizes The Fact That

The Old Cliché “Service With A Smile” Recognizes The Fact That

 Options:

A. service providers need to be pleasant even if the customer is not.
B. smiling is contagious.
C. service providers should smile and not think.
D. life is too short to be ugly.
E. services are perishable but a smile is forever.

The Correct Answer Is:

A. service providers need to be pleasant even if the customer is not.

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