Management Notes

Reference Notes for Management

Which of the determinants of service quality involves performing the service right the first time? 

Which of the determinants of service quality involves performing the service right the first time

Which of the determinants of service quality involves performing the service right the first time?

 Options:

A. access
B. courtesy
C. credibility
D. reliability
E. responsiveness

The Correct Answer Is:

  • D. reliability

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