Management Notes

Reference Notes for Management

Total Quality Management emphasizes

Total Quality Management emphasizes

A) the responsibility of the quality control staff to identify and solve all quality-related problems.
B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
C) a system where strong managers are the only decision makers.
D) a process where mostly statisticians get involved.
E) ISO 14000 certification.

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The Correct Answer for the given question is Option B) a commitment to quality that goes beyond internal company issues to suppliers and customers.


An organization’s Total Quality Management program ensures long-term customer loyalty and customer satisfaction through ongoing efforts by its management and employees. It is important to remember that one happy and satisfied customer brings ten new customers along with him, whereas one unhappy individual will spread bad word of mouth and ruin several of your existing and potential customers. Providing your customers with extra value will ensure their loyalty.

TQM aims to eliminate defects and waste from operations by doing things right the first time. When an organization adopts TQM, it must make changes in all areas of its administration. Market conditions require the company to review its plans, strategies, policies, and practices.An umbrella of total quality management provides a framework for everyone in the company to strive to build customer satisfaction. As a company, we strive to provide shareholders with a high return on their investment, to provide our customers with high quality products and services, and to ensure that our employees are satisfied with their life at work and out of work.

In order to implement TQM successfully, employees need to undergo a substantial amount of training. Training programs sometimes take employees’ attention away from their day-to-day work, which can ultimately negatively impact their performance short-term. It is also possible that Total Quality Management, which tends to result in incremental improvements, will create an unpleasant response from those employees who are unwilling to change, or are afraid of losing their jobs. Management commitment and support are key to the success of Total Quality Management.

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