Verbal Communication

This kind of communication involves listening to what a person says and comprehending what he or she means. It involves oral communication. Conversations between individuals, whether direct conversation or telephone conversation, are included. Presentations, speeches, and discussions are examples of oral communication. In real time, verbal communication takes place. If direct interaction is required, oral communication is advisable. Building a rapport and trust require face-to-face communication (meetings, lectures, conferences, interviews, etc.). Read Here….

Messages or information are exchanged between individuals or between groups of individuals through communication. The communication can be verbal or nonverbal. A particular language may be used as a medium for sound, words, or expression. In addition to communicating verbally, we also use sounds and emotional expressions such as grinning, laughing, frowning, clapping, staring, etc. Every language contains words, which correspond to specific meanings. Depending on the language being used, we use words with particular meanings. The world is home to thousands of languages. All of us need communication. The majority of problems in our world are caused by improper communication or misunderstanding and misinterpretation of messages, whether it is domestic quarrels between husbands and wives, disagreements between neighbors, disputes between colleagues, employee-employer disputes, or disputes between religious groups; all these problems are initiated or aggravated by poor communication or misunderstandings.

To control ourself under excited condition, or to stop the dispute, the best way is to observe silence for sometime. The communication may be one to one or to a group. Majority of the communication may be on a personal basis. The communication should be able to generate, nurture and strengthen the relations. It depends on the manners in personal communication, and in official communication, it depends on etiquette and protocols. The level of the persons communicating and the purpose or topic of communication is also important.

When we communicate in an office, educational institute, or university, and a business house, we must follow a hierarchy. There are established channels of communication in government offices. The channels are ascending and descending. Employees cannot speak directly with the highest ranking official. The employee must approach an intermediate official. Public speaking is a challenge for some people. The ability to attract, address, and entertain large crowds is the ATM card for a politician. It is the responsibility of government agencies’ spokesman to inform and persuade the public about their policies. Their mission is to increase the number of disciples and spread their philosophy. Marketing professionals rely on mass communication to make their products and services more popular. They have to convince people to buy their products.

Advantages of Verbal Communication

• As oral communication is interpersonal, there is a high level of understanding and transparency.
• In oral communication, there is no rigidity. Changes to the previous decision can easily be allowed.
• In the case of oral communication, feedback is spontaneous. This allows for rapid decision-making.
• Not only does it save you time, but it also saves you money and effort.
• If a problem needs to be resolved, it is best to use it. It is possible to resolve many issues, disputes, and conflicts by talking about them.
• Teamwork and group energy depend on oral communication.
• Organizational employees are more likely to be receptive and encouraging as a result.
• Information/matter that is private and confidential should be transferred using this method.

Disadvantages/Limitations of Verbal Communication

• Business communication is formal and highly organized, so relying on verbal communication alone may not suffice.
• Compared to written communication, verbal communication is less authentic since it is less organized and less formal.
• While it is useful for everyday interactions, long speeches can consume a lot of time during meetings and can be counterproductive at times.
• Maintaining them is difficult, so they are unsteady.
• As the information is incomplete and likely to lack essentials, there may be misunderstandings.
• The receivers/audience must be attentive and receptive.
• Only in investigation work are oral communications (such as speeches) kept as legal records.

Features of Technical Communication – Business Communication | Management Notes