Management Notes

Reference Notes for Management

Why Managers need Communication Skills ? – To Perform Various Roles | Managerial Communication

Why Managers need Communication Skills ?

It is important for an organization’s success to have an environment where information can flow freely upward, downward, and horizontally. Most of us think about getting things done in the workplace. It is commonly considered sufficient to provide instructions and guidelines, supervision and monitoring, and periodic reporting. It is important to secure the involvement of all workers, regardless of their level, in order to achieve more than the set objectives by allowing them to offer ideas, views, and experiences. In an organization, this type of communication system can only be developed and established by the manager.

A manager is a central point of connection between all the communication channels. As a manager, it is important to ensure that the organization has an efficient information system. According to Henry Mintzberg of Michigan Institute of Technology, managers need to have effective communication skills to fulfill the following Managerial Roles: Interpersonal; Informational and; Decisional Role. Managers function as symbolic leaders and liaison officers in their interpersonal role. The informational role makes the manager monitor, disseminator, and spokesperson. Managers are entrepreneurs, troubleshooters, resource allocators, and negotiators in their decision-making role.

Interpersonal; Informational and; Decisional Role

Interpersonal Role

In order for the organization’s system to operate effectively, and maintain proper relationships with its internal clients, external suppliers, and other functions, it is essential to ensure that it operates efficiently. Internal systems run smoothly if interpersonal communication is effective.
A manager, for example, has to inspire confidence, win support, and guide his employees if he or she wishes to perform the functions of personnel. Be a role model for others. Be patient when listening to others. Take responsibility for your actions. Establishes a climate of mutual understanding and goodwill within an organization through the transparent sharing of its objectives, missions, and problems.

Informational Role

A well-functioning internal information system can make stock control, personnel functions, cost control, and quality control seamless. There is a quick identification of shortcomings and remedial action can be taken immediately.By monitoring and instructing, we can ensure the proper maintenance of product and service standards. High morale and satisfaction can be maintained with effective, interactive, and informative communication, as well as a strong feedback system.

Decisional Role

All relevant information is gathered and interpreted before decision-making is undertaken. Decisions may turn out to be unrealistic and based on guesswork without the necessary information. Managers must have the capability of receiving exact, recent and relevant information so that they can act rationally, fairly and in the best interest of all. In every one of these functions, the manager must be able to handle people and situations with sensitivity to the needs of others.


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