Informational Roles
The role of a manager is a set of behaviors that are associated with the task of managing. Using these roles, managers accomplish the basic functions of management just discussed: planning and strategizing, organizing, controlling, and leading and developing employees. Mintzberg was one of the first and most enduring writers to describe the role of the manager. He observed what managers did during the day by shadowing them. He grouped the roles into three categories: interpersonal roles, informational roles, and decisional roles.To accomplish objectives, managers use this category for generating, receiving, or sharing knowledge with employees and colleagues at higher levels. Managers become sources of information concerning a variety of organizational issues due to their interpersonal contacts. As a manager, you perform the following three roles in information processing: