Management Notes

Reference Notes for Management

Which of the following statements is true of service failures?

Which of the following statements is true of service failures?

Which of the following statements is true of service failures?

 Options:

A) They can be eliminated by successful market segmentation.
B) If handled effectively, they will result in customer loyalty.
C) Retailers cannot recover from service failures.
D) They can be solved by cancelling return policies.

The Correct Answer Is:

B) If handled effectively, they will result in customer loyalty.

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