Critical Incident Method – Performance Evaluation Methods | Human Resource Management
Critical Incident Method
In Critical Incident Method, first, people who have close knowledge of a broad group of jobs (such as sales, supervision, and tech support jobs) identify the important performance factors. Supervisors are then given notebooks with these performance categories.
Supervisors must frequently observe and record examples of behavior showing effective or successful actions and ineffective or poor performance throughout the year.
To be able to write factually documented evaluations for each factor, the rater obtains many specific examples of behavior. There is no use of vague generalizations. In addition to providing feedback to the individual, this procedure is also useful for developing the individual.
Using this method can risk a leader getting too close to his staff through overly close supervision. Employees may come away with the impression that their every action will be documented in the boss’ little black book.
To remember: The evaluator should also explain the cause, description, and outcome of a critical incident.
- Rater’s feeling and perception of the situation.
- Actions taken during the incident.
- Changes (if any) in their future behavior.
Critical Incident Method of Performance Appraisal has following Advantages and Disadvantages:
Advantages of Critical Incident Method
- It is a flexible method and hence can be used to improve multi-user system,
- It can identify even rare events that might not be covered by other methods,
- Less expensive and provides rich information,
- Easy to understand and use.
Disadvantages of Critical Incident Method
- It relies on the incidents being remembered by raters. It will also require the accurate and honest report of them.
- Supervisors may be biased toward incidents that happened recently, because they are easer to recall.
- Raters may not be willing to take the time to Write a complete story when describing a story.
- Since it is based on critical incidents only, it does not say anything about the every situation. So, it is not much impressive.
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I am Smirti Bam, an enthusiastic edu blogger with a passion for sharing insights into the dynamic world of business and management through this website.
I hold a MBA degree from Presidential Business School, Kathmandu, and a BBA degree with a specialization in Finance from Apex College,
